Report card

Delivering quality frontline services

Building safe, caring and connected communities.

Community legal education-through publications, information sessions and webinars, collaborative projects and community events

Information and referral-through our website, statewide call centre and customer service counters

Legal advice and legal task services-over the phone, by video-link
or face-to-face

Duty lawyer services-in criminal, family, domestic and family violence, child protection, anti-discrimination and employment law

Lawyer assisted dispute resolution-for families facing separation, consumers and farmers

Representation in courts and tribunals-including criminal law, family law, child protection, domestic violence, anti-discrimination and consumer protection matters.

• Progress towards Queensland and Commonwealth Government targets
• Audit outcomes demonstrate quality services
• Client survey shows high levels of client satisfaction
• Disadvantaged clients are able to access services
• Services enhanced through policy reform and good stakeholder relationships
• Services delivered within budget
• High levels of staff satisfaction
• Business improvement projects support better services.

• Achieved Commonwealth Government (National Partnership Agreement on Legal Assistance Services) targets (see Table 3 on page 25).
• Achieved Queensland Government targets (see Table 4 on page 26).
• 99 percent of audited preferred supplier files achieved an acceptable level of compliance with standards.
• Our biennial client survey showed satisfaction with our services is high, with overall satisfaction rated 7.4 out of 10.
• Ensured clients from key disadvantaged groups were able to access our services (see Table 5 on page 46).
• Provided 28 policy/law reform responses to government.
• Delivered our services within budget (see financial overview on page 15).
• Achieved targets set for business improvement projects (see page 54 for more detail).

• Continue to provide quality cost effective legal services statewide.
• Improve the availability of child protection legal services.
• Align our services with Youth Justice reforms.
• Enhance our Farm and Rural Legal Service.
• Continue to support the government in its response to domestic and family violence.