Multicultural Action Plan 2021-22

Develop and promote specific resources to improve access for customers from culturally diverse backgrounds.

LAQ and DJAG

2019–22

Publish relevant resources including factsheets and guides in languages other than English.

LAQ

2019–22

Completed

LAQ’s website content, containing publications and legal information, is available in about 100 languages through a translation tool, ‘ReachDeck;

LAQ distributes translated legal information to people from migrant and refugee backgrounds.

Provide access to legal information via the agency’s website, which can be translated into 100 different languages and has the option for audio translation.

LAQ

2019–22

Completed

See above.

Provide free interpreter services to clients for the provision of legal information and advice services.

LAQ

2019–22

Completed

LAQ provides interpreter services for clients in accordance with the Queensland Government’s ‘Language Services Policy’.

Participate in community events and provide community legal education (CLE) when requested.

LAQ

2019–22

Completed

LAQ delivers CLE sessions on common legal topics to people from migrant and refugee backgrounds in a TAFE and settlement support setting.

Increase cultural understanding and capability of staff by providing access to events, training and development opportunities.

All agencies

2019–22

Promote opportunities for staff to build cultural capability when working with people from culturally diverse backgrounds through implementation of the agency’s Diversity and Inclusion Strategy.

LAQ

2019–22

Completed

LAQ has embedded cultural awareness into its induction program and continues to build cultural capability learning pathways.

Commit to increasing all forms of diversity on Queensland Government boards.

All agencies

2019–22

N/A

LAQ does not appoint its own Board members however the current Board includes a Board member that identifies as Aboriginal & Torres Strait Islander (20%).

Raise awareness of the Multicultural Queensland Charter by continually updating the agency’s website to include action plan items from the Queensland Multicultural Action Plan 2019–20 to 2021–22 and providing information on the agency’s Diversity and Inclusion Strategy.

LAQ

2019–22

Completed

LAQ publishes its Multicultural Action Plan on its website and also externally publishes its First Nations Strategic Plan. LAQ also publishes its approach to diversity and inclusion in the new employee guide on the work for us web page.

Consider the Multicultural Queensland Charter when planning and developing service delivery models and policies.

LAQ

2019–22

Completed

LAQ has published the Charter on its intranet for all employees to access and it is promoted through its workforce strategy and workforce action planning.

Embed Multicultural Queensland Charter principles in the agency’s human resources policy and procedures as they are reviewed.

LAQ

2019–22

Completed

LAQ has incorporated considering the Charter into workforce action planning and its review of policy and procedures.

Sign up and participate in the Australian Human Rights Commission Racism. It stops with me campaign.

All agencies

2019–22

Completed

LAQ promotes the Australian Human Rights Commission ‘Racism, it stops with me’ campaign and messaging across the organisation.

Provide pathways to employment in the Queensland Public Sector for migrants, refugees and people seeking asylum, such as through work experience, internships or targeted recruitment.

Multiple agencies, including LAQ

2019–22

Completed

LAQ undertook a work experience program for migrants, refugees and people seeking asylum in partnership with Multicultural Australia.