Multicultural Action Plan Annual Reporting for 2019-20

Develop and promote specific resources to improve access for customers from culturally diverse backgrounds.

(Supports the Queensland Government Multicultural Policy and Action Plan) 

Be a responsive government 

LAQ and DJAG

2019–22

Publish relevant resources including factsheets and guides in languages other than English.

Be a responsive government

LAQ

2019–22

Completed

LAQ’s website content, including publications (factsheets and guides) is available in approximately 99 languages through a translation tool, ‘Browsealoud’.

LAQ distributes translated legal information to people from migrant and refugee backgrounds.

Provide access to legal information via the agency’s website, which can be translated into 100 different languages and has the option for audio translation.

Be a responsive government

LAQ

2019–22

Completed

LAQ’s website content, including legal information, is available in approximately 99 languages through a translation tool, ‘Browsealoud’.

Provide free interpreter services to clients for the provision of legal information and advice services.

Be a responsive government

LAQ

2019–22

Completed

LAQ provides free interpreter services for clients in accordance with the Queensland Government’s ‘Language Services Policy’.

Participate in community events and provide community legal education (CLE) when requested.

Be a responsive government

LAQ

2019–22

Completed

LAQ delivers CLE sessions on common legal topics to people from migrant and refugee communities in a TAFE and settlement support setting. LAQ also regularly participates in community events.

Increase cultural understanding and capability of staff by providing access to events, training and development opportunities.

(Supports the Queensland Government Multicultural Policy and Action Plan) 

Be a responsive government

All agencies

2019–22

Promote opportunities for staff to build cultural capability when working with people from culturally diverse backgrounds through implementation of the agency’s Diversity and Inclusion Strategy.

Be a responsive government

LAQ

2019–22

On track

LAQ provides access to cultural competency and cultural awareness training to all LAQ employees.

Commit to increasing all forms of diversity on Queensland Government boards.

Be a responsive government

All agencies

2019–22

N/A

LAQ does not appoint members of its Board. Board appointments are made by the Queensland Government. Currently 20% membership of the LAQ Board identifies as Aboriginal & Torres Strait Islander and 60% of the Board are women.

Insert case studies or good news stories to highlight achievements relevant to Priority area 1: NIL

Promote the Multicultural Queensland Charter to government agency staff and consider its principles when developing policies or providing services.

(Supports the Queensland Government Multicultural Policy and Action Plan)

Be a responsive Government

All agencies

2019–22

Raise awareness of the Multicultural Queensland Charter by continually updating the agency’s website to include action plan items from the Queensland Multicultural Action Plan 2019–20 to 2021–22 and providing information on the agency’s Diversity and Inclusion Strategy.

Be a responsive Government

LAQ

2019–22

On track/completed

LAQ publishes our Multicultural Action Plan on our website and also externally publishes our First Nations Strategic plan. LAQ also publishes our approach to diversity and inclusion in our ‘Work for us’ pages in our Employee guide.

Consider the Multicultural Queensland Charter when planning and developing service delivery models and policies.

Be a responsive Government

LAQ

2019–22

On track/completed

LAQ has published the Charter on our intranet for all employees to access and LAQ is committed to considering the Charter as part of policy planning and developing service delivery models and policies

Embed Multicultural Queensland Charter principles in the agency’s human resources policy and procedures as they are reviewed.

(Supports the Queensland Government Multicultural Policy and Action Plan) 

Be a responsive Government

LAQ

2019–22

On track

LAQ is committed to ensuring the Charter is a part of human resource policy and procedure reviews.

Sign up and participate in the Australian Human Rights Commission Racism. It stops with me campaign.

Be a responsive Government

All agencies

2019–22

On track

LAQ has committed to the Australian Human Rights Commission Racism, it stops with me campaign and will continue implementation in 2020-21.

Insert case studies or good news stories to highlight achievements relevant to Priority area 2: NIL

Provide pathways to employment in the Queensland Public Sector for migrants, refugees and people seeking asylum, such as through work experience, internships or targeted recruitment.

Be a responsive Government

Create jobs in a strong economy

Keep Queenslanders healthy

Multiple agencies, including LAQ

2019–22

On track

LAQ has committed to undertaking a refugee and asylum seeker work experience program.

Insert case studies or good news stories to highlight achievements relevant to Priority area 3: NIL