Dealing with door to door sales—do not knock campaign

Dealing with door-to-door salespeople can be stressful. People can feel pressured into entering into contracts without fully understanding the consequences. Older people and culturally and linguistically diverse (CALD) communities are particularly vulnerable.

Legal Aid Queensland supports this campaign.

Short film: Dealing with door-to-door sales

This educational film, Dealing with door-to-door sales, is ideal for legal education sessions.

The film is in two parts. Part one tells the story of Marcello and his encounter with a door-to-door salesperson. In part two, a Legal Aid lawyer talks about Marcello’s experience and what he might have done differently.

The film, produced by Victoria Legal Aid, supports a wider Do not knock campaign started by the Consumer Action Law Centre, then developed further by the Footscray Community Legal Centre and other legal centres. The campaign aims to stop people from entering into contracts that are not in their financial interests. It empowers people to report breaches of the rules that govern door-to-door sales.

View dealing with door-to-door sales—part 1

View dealing with door-to-door sales—part 2

For more information

Door-to-door sales and telemarketing — Office of Fair Trading, Queensland

Consumer's guide to door-to-door sales — Australian Competition and Consumer Commission

Where can I get help?

Legal Aid Queensland

Phone: 1300 65 11 88

Telecommunications Industry Ombudsman

Phone: 1800 062 058

Office of Fair Trading

Phone: 13 74 68

Email: brisbane.oft@justice.qld.gov.au

Energy and Water Ombudsman Queensland

Phone: 1800 662 837
Email: complaints@ewoq.com.au or info@ewoq.com.au

Last updated 1 June 2022