Solicitor clause wording
Based on the information you have provided, we do not believe your clients matter meets guideline 10.5(2) which states:
"where the consumer matter is eligible for the small claims procedure set out at s199 The National Consumer Protection Act 2009"
Because either:
a) there is an appropriate External Dispute Resolution scheme available for a hardship application, or
b) the public interest would not be advanced in assisting the applicant.
Client clause wording
Based on the information you have provided, we do not believe your matter meets guideline 10.5(2) which states:
"where the consumer matter is eligible for the small claims procedure set out at s199 The National Consumer Protection Act 2009"
Because either:
a) there is an appropriate External Dispute Resolution scheme available for a hardship application, or
b) the public interest would not be advanced in assisting the applicant.